Learning Objectives
❖ Know the steps of the controlling process.
❖ Effectively evaluate performance and conduct performance appraisal interviews.
Through
❖ Knowing the steps of the controlling process.
❖ Understanding the guidelines for setting KRAs (key result areas), objectives and performance standards.
❖ Realizing the types and characteristics of standards, the types of control and the different managerial actions.
❖ Understanding the goals of the performance appraisal.
❖ Recognizing the reasons behind employees’ failure to perform.
❖ Knowing the characteristics of a good performance evaluation.
❖ Knowing and avoiding the potential pitfalls of performance evaluation.
❖ Understanding the appraisal interview objectives, models and process.
